360 Performance Reviews : The Pros and Cons You Should Know

360 review pros and cons

Obviously, one of the most important parts of evaluating an employee’s performance is taking the time to follow up. When there are specific skills or areas for improvement, a manager may work with an employee to help set reasonable, timely goals. This helps the employee feel supported and https://www.bookstime.com/ know what to do with the huge amount of feedback they just received. With a 360 performance review, typically, these individuals will be asked for input on an employee’s soft skills like decision making, listening, readiness to help, time management, accountability, and problem solving.

The term is called a “360 review” because performance feedback is solicited from all directions in the organization. The objective of the feedback is to give the employee the opportunity to understand how their work is viewed in the total organization by coworkers in any position. The more perspectives you seek out – the less likely your reviews are to fall prey to unconscious bias. Unfortunately, bias does creep into the review process – with men more likely to receive evidenced feedback on technical skills than women. Sometimes we forget the purpose of reviews – to help us grow and improve! Conventional performance evaluations were often criticized for being unconstructive.

Should you implement 360 feedback on your team?

While there are several benefits to adopting 360-degree feedback, there are also concerns related to it. The following are some drawbacks of using the 360-degree performance assessment evaluation approach. When utilized properly, feedback may help to create trust, enhance communication, boost overall performance, and motivate teams to work together to accomplish common objectives.

360 review pros and cons

While 360 reviews can be an extremely effective performance management tool, they, like any other method, have their advantages and disadvantages. Generally, 360 reviews are anonymous and include the people who work closest with the employee to obtain the most relevant and helpful feedback. While the assessment you obtain might be more complete, this quality of information comes at a cost. For the manager, analyzing the feedback and finding insights from the surveys is also a time consuming task.

The importance of the feedback:

When you see yourself clearly through honest feedback, you develop trust for others. You begin to communicate effectively and share the hidden areas of yourself. We know that feedback can sometimes be uncomfortable, but it’s essential to personal and professional growth. Therefore, we encourage everyone to approach this process with an open mind and a willingness to learn from the feedback provided. A lack of communication or unclear messaging can lead to confusion, skepticism, and resistance from employees, ultimately hindering the program’s effectiveness. Target the skills that impact your organization most, rather than asking every question in your books.

You need to have a reason for why you’re doing what you do, how you’ll use the results, and what people should expect. If you’re looking to get started with 360 feedback, here are a few tips to keep in mind as you get bookkeeper360 review started. If you’re able to handle feedback and not get too upset about it, you’ll want to know how others see you. The key to handling feedback is to develop a growth mindset and look at it as an opportunity to grow.

Medium businesses 360 degree feedback pros and cons

However, they are too often misused, even to the point of alienating employees. Human resources professionals could collate the perspectives of employees across a company on an individual’s performance – from their line manager, to their co-workers. This gave a kaleidoscope of different points of view – allowing HR to observe how teams worked together and what was standing in the way of high performance. 360-degree feedback provides employees with an opportunity to receive feedback from a variety of sources.

  • 360 feedback can come from anyone, regardless of skin color, age, or gender.
  • But, it is possible, with the right steps, to do a good job of introducing and maximizing the value of 360-degree feedback.
  • This would help the employee to understand his shortcomings and make an effort to improve in the near future.
  • In that way, these reviews will help the employee learn ways to improve and advance in their role.
  • This can be a great tool when it comes to performance management and the overall employee experience.

As we always say, people can understand each other by talking.360-degree feedback should be a constructive process between all the agents involved to encourage transparent, respectful, and effective communication. This helps the team to be able to recognize its successes and mistakes, which promotes conscious decision-making. The 360-degree performance appraisal process works well only if it is organized and performed in a proper way. This type of review process takes time and there would be a number of steps involved in it. The right order of performing this review process would give us fruitful results. Paula Soileau, a partner in affintus, a job-matching firm in Austin, Texas, was rated using a 360 appraisal when she was a manager for a nonprofit organization.

How to Best Implement a 360 Performance Review at your Organization

When positive feedback comes from the people you work with every day, it boosts the positivity of the work environment and improves work relationships. For that reason, your feedback should include your boss’s approach to conflict resolution. Once the cycle is complete and all employees have received their insights, it’s time to take a step back and evaluate. Provide training to employees on how the process will work, how to complete the surveys, and how to formulate meaningful feedback. We’re excited to announce that we’ll launch a 360 feedback program in the coming weeks. This program will provide valuable insights and help us identify areas where we can improve as individuals and as a team.

Anonymous feedback is great to make your employees more comfortable to share their opinions, but it can sometimes be a double edged sword. If a critical issue arise during a 360 feedback loop, it’s impossible for you to know the identity of the employee sharing the negative feedback. This makes it harder for the manager to address and solve the conflict effectively. Managers, direct reports and peers will chime in with their feedback on that person’s skills, strengths, and behavior that has an impact on the rest of the team – but usually goes unnoticed. Finally, you need to give examples of why you’re giving a positive or a negative review about your boss.


Organizations can do a poor job of introducing and using this type of multi-rater feedback process. But, it is possible, with the right steps, to do a good job of introducing and maximizing the value of 360-degree feedback. This matters because nothing raises hackles as fiercely as a change in performance feedback methods, especially when they may affect decisions about an employee’s compensation. This process is strongly recommended as the best chance of improving the overall organization as well as the performance of the individual employee.

360 review pros and cons

This motivates the employee, as they are encouraged to make more of something they already feel confident in. 360 Feedback provides feedback to an employee on their performance – not only from their boss or manager, but also from 4-8 co-workers, reporting staff or customers. If there are already hierarchies and power imbalances, then 360 feedback could amplify those problems. It’s possible that people with more power will be more likely to get positive feedback, while those without as much power may feel like they can’t speak up honestly for fear of retribution. Often, companies introduce and use the 360-degree assessment approach ineffectively. It is critical to approach the assessment process correctly, which includes appropriately and positively presenting the method and optimizing the relevance of the feedback.

The following are potential problems with 360-degree feedback processes and a recommended solution for each one. People who are chosen as raters or feedback providers are often selected in a shared process by both the organization and the employee. These are people who generally interact routinely with the person who is receiving feedback. Take a look at sample questions for 360 reviews for ideas about what questions will solicit solid, actionable information in a 360 review process. In any case, remember that how you introduce, monitor, and evaluate the effectiveness of the 360 review process is critical to its success or failure.

  • As a manager, if you were the one receiving 360 reviews, you’d collect feedback from your direct manager (if you have one), your employees, your coworkers, and potentially even your customers.
  • A lack of communication or unclear messaging can lead to confusion, skepticism, and resistance from employees, ultimately hindering the program’s effectiveness.
  • In addition, the tone of your feedback can impact whether your manager responds positively or negatively to it.
  • Although many HR departments swear by multi rater assessments, it’s not without its problems.

The good news is that there are many tools out there that can help you manage the process. The first step is determining why you want to implement a 360 feedback review program. You are your own CEO, so leveraging 360 feedback equates to investing in your career. By welcoming the opinions of your peers and superiors, you learn new things about yourself and gain new values.

It’s okay to highlight areas for improvement, but remember to focus on strengths and how that strengths can be leveraged more on the team. Your colleagues might want to be nicer that what they really feel, or maybe due to internal politics they’re dishonest to be mean. In theory, if everyone identifies their strengths, weaknesses, and behaviours that they need to work on, they’ll end up becoming better coworkers and the team will be happier and more productive. Because you’re collecting feedback from so many different sources, you have a broader (and potentially more accurate) assessment. You’ll likely notice recurring themes and patterns that you should be focusing on. By collecting feedback from all levels of an organization, their use helps ensure a higher level of accountability and greater organizational efficiency.

  • Charma is the best practice toolkit for managers to organize, motivate, and engage their teams, beloved by managers, HR, executives, and ICs alike.
  • Not only can 360 reviews be harder to coordinate, they can also be difficult and unwieldy to manage.
  • When a company undertakes a 360-degree appraisal method, the HR should see to it that the feedback from the raters are constructive in nature.
  • The 360 review is a professional feedback opportunity that enables a group of coworkers and managers to provide feedback about a fellow employee’s performance.
  • The samples in our article are to help you understand what to say in your 360-degree feedback.
  • To fully understand and assess an employee’s performance, you need to gather feedback from different divisions and aspects the employee deals with at work.